Privacy Policy

This privacy policy ("Privacy Policy") explains how Go Nestwell Inc. ("Nestwell," "we," "our" or "us") collects, uses, and shares personal information when you use our website at www.gonestwell.com, along with our related websites, mobile or other downloadable applications, and other services provided by us (collectively, the "Service").

Information We Collect

We may collect information that you provide to us, when you use our Service, and from other sources, as further described below.

Information You Provide

Registration and Account Information. We collect information when you register for an account or sign up on the Service. For example, you may provide contact information, such as your name, email address, and information about your geographical location when you register for an account or sign up to our mailing list.

Chatbot. When you communicate with us via our chatbot, our third-party vendors receive and store these communications on our behalf.

Communications. We collect information when you communicate with us. If you contact us, we may receive the information that you provide, such as your name, email address, phone number, the contents of any message or attachments, and other information you choose to provide. Our third-party vendors may receive and store these communications on our behalf. When we send you emails, we may use embedded pixels or other technologies to track information about your receipt and interaction with our emails, such as whether and when you open them, whether you access any links included in our emails, how long you read our emails, whether you forward our emails and to whom, your Location Information (described below), and your Device Information (described below), to learn how to deliver a better customer experience and improve our Service.

Careers. If you apply for a job with us, you may submit your contact information, resume, and other information through our website.

Payment Information. We collect payment and billing information when you make a payment or purchase on our Service. You may also provide payment information, such as credit card details, to our third-party payment processor on our behalf.

Information We Collect Automatically

Service Information. We collect information about your use or operation of, or interaction with, our Service. This information includes, for example, the features you use, the actions you perform, and the environmental and home information you submit.

Device Information. We collect information about your device and the software you use to access our Service, including IP address, operating system, browser and device type, device identifiers, and diagnostic and crash data.

Location Information. We may collect and infer your location information, including, for example, by using your IP address or country preference to approximate your location to provide you with a better Service experience.

Cookies and Other Tracking Technologies. We and our third-party partners collect information about your activities on our Service using cookies, pixel tags, or other tracking technologies. Our third-party partners, such as analytics and security partners, may also use these technologies to collect information about your online activities over time and across different services.

Information from Other Sources

Third-Party Products. We may receive information about you in connection with your use of third-party products. For example, if you submit a test kit, we may receive the results of the test kit in connection with providing you our Service.

How We Use Information

How we use the information we collect depends on which Service you use, how you use our Service, and any preferences you have communicated to us. We use information for the following purposes:

• To provide, maintain, improve, debug, and enhance our Service;
• To personalize your experience on our Service such as by providing tailored content and recommendations;
• To understand and analyze how you use our Service and develop new services, features, and functionality;
• To facilitate the use and connection of third-party services or applications, such as AI-powered chatbots;
• To communicate with you, provide you with relevant updates and other information, provide information that you request, respond to comments and questions, and otherwise provide customer support;
• For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
• To send you emails;
• To process your job application;
• To facilitate transactions and payments;
• To generate anonymized or aggregated data that we may use for lawful purposes;
• To find and prevent fraud and abuse, resolve disputes, or respond to trust and safety issues that may arise;
• For compliance purposes, including enforcing our contracts or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
• For other purposes for which we provide notice at the time the information is collected.

How We Disclose Information

Partners. We may disclose information to our third-party partners, including marketplaces and product providers, in connection with the Service.

Affiliates. We may disclose any information we receive to our current or future affiliates for any of the purposes described in this Privacy Policy.

Vendors and Service Providers. We may disclose any information we receive to our vendors and service providers in connection with our Service.

AI Service Providers. We may disclose information we receive to vendors that provide artificial intelligence services that provide backend support for our Service.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to:

• Comply with law enforcement requests and legal process, such as a court order or subpoena;
• Respond to your requests;
• Protect your, our, or others' rights, property, or safety;
• Protect against legal liability; or
• Investigate fraud or other unlawful activity.

For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through our Service.

Merger, Sale, or Other Asset Transfers. We may disclose and transfer your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.

Consent. We may also disclose your information with your permission.

Your Choices

Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.

Do Not Track. There is no accepted standard on how to respond to "Do Not Track" signals, and we do not respond to such signals.

Third Parties

Our Service may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any data you disclose to these third parties. We encourage you to read their privacy policies before providing any data to them.

Retention

We retain personal information about you for as long as reasonably necessary to provide you with our Service or otherwise in support of our business or commercial purposes. When you request that we do so, we take measures to delete your personal information or keep it in a form that does not permit identifying you when this personal information is no longer reasonably necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period.

Security

We make reasonable efforts to protect your data by using security measures designed to safeguard the data we maintain. However, because no electronic transmission or storage of data can be entirely secure, we can make no guarantees as to the security or privacy of your data.

Children's Privacy

We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of our Service is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@gonestwell.com.

International Visitors

Our Service is hosted in the United States ("U.S."). If you choose to use our Service from the EEA, the UK or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. We may transfer personal information from the EEA or the UK to the U.S. and other third countries based on European Commission-approved or UK Government-approved Standard Contractual Clauses, or otherwise in accordance with applicable data protection laws. We may also transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Service. By providing any data, including personal information, on or to our Service, you consent to such transfer, storage, and processing. For more information about the tools that we use to transfer personal information, or to obtain a copy of the contractual safeguards we use for such transfers (if applicable), you can contact us as described below.

Update Your Information

You can update your account and profile information or close your account through your profile settings.

Changes to this Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose personal information previously collected from you through our Service, we will notify you through our Service, by email, or other communication.

Contact Information

If you have any questions, comments, or concerns regarding this Privacy Policy, please email us at privacy@gonestwell.com or write to us at: